Shipping policy

 Shipping Policy

Last updated: October 6, 2026

 At a Glance

- Free standard shipping to eligible addresses in the 48 contiguous United States.
- Allow up to 3 business days for order processing after successful payment, unless a different timeframe is disclosed before purchase.
- Estimated transit after dispatch is 5–8, 6–12, or 7–15 business days, depending on the product.
- Zoverah covers applicable import duties and customs charges for the shipping routes we use.

 Shipping Coverage

We currently ship to eligible addresses in the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Washington, D.C., US territories, other international destinations, or APO/FPO/DPO military addresses.

PO Boxes are not currently supported. Please provide a complete physical street address.

Some remote or restricted addresses within the supported states may not have a suitable shipping route. If we cannot fulfill an order to your address, we will contact you and refund the unfulfilled order, including any associated charges paid. We will not require an additional shipping payment after checkout.

 Shipping Costs

Standard shipping is free for eligible orders and addresses within our current coverage.

Any applicable sales tax is shown at checkout. Sales tax is separate from import duties and customs charges.

Order Processing

Allow up to 3 business days for standard order processing after successful payment. Processing includes preparing, checking, and handing your shipment to the carrier. Orders may be dispatched sooner.

Some products may require additional processing time because of stock replenishment or quality checks. Any known longer processing estimate will be disclosed before purchase.

If we cannot dispatch within the stated processing timeframe, we will notify you, provide an updated estimate, and offer the choice of accepting the delay or canceling for a full refund, as required by applicable law. We will not treat silence as consent where affirmative consent is required.

Estimated Delivery Times

Processing time and shipping transit time are separate.

Our products fall into three estimated transit ranges:

| Product shipping group | Estimated transit after dispatch |
| --- | --- |
| Group 1 | 5–8 business days |
| Group 2 | 6–12 business days |
| Group 3 | 7–15 business days |

The applicable range depends on the item and shipping route; these groups are not shipping-speed upgrades customers can choose for every product. Please refer to the estimate displayed for your item before purchase.

Total estimated time from ordering to delivery consists of processing time plus shipping transit time.

Where a dated delivery estimate is displayed at checkout, it includes the processing time used to calculate that estimate. Do not add processing time again to that displayed arrival date range.

An order containing items from different shipping groups may have different delivery windows. If items are shipped separately, they may arrive on different dates, and we will provide available tracking for each shipment. Free standard shipping continues to apply to eligible orders.

Business days generally exclude Saturdays, Sundays, and public holidays affecting fulfillment or delivery. Delivery dates are estimates, not guaranteed arrival dates. We do not offer guaranteed delivery by a particular event or date unless expressly stated.

Some deliveries may take longer because of the disruptions described below. If a longer product-specific timeframe is known before purchase, it will be disclosed before you place your order.

Fulfillment and Carriers

Orders are fulfilled through our shipping partners and may ship from overseas facilities, including China.

The shipping route and carrier depend on the product and destination. International shipments may be handed to a local carrier for final delivery. We do not guarantee a particular carrier unless expressly stated before purchase.

Tracking

We will email tracking information when it becomes available after dispatch. Please check your inbox and spam folder.

Tracking may take several business days to show movement. The carrier's website may update before the tracking displayed in our store or other tracking services. Creating a tracking number does not by itself mean that the carrier has received the parcel.

Contact us if tracking remains unclear or your order has exceeded its applicable estimated delivery window.

Import Duties and Customs Charges

Zoverah covers applicable import duties and customs clearance charges for the shipping routes we use. You should not be required to pay additional import charges to receive your order.

If a carrier or customs authority requests payment, contact support@zoverah.store before paying, where possible. Send the notice and your order number so we can investigate and arrange an appropriate resolution. If you have already paid, retain the receipt and contact us for review.

Delays and Delivery Problems

Customs inspections, severe weather, holidays, carrier disruption, and other events may affect transit times. These circumstances do not remove your mandatory legal rights.

If your order exceeds its applicable estimated delivery window, contact us. We will begin reviewing the delay with our shipping partner; you do not need to wait an additional fixed period before requesting help.

If tracking shows delivery but the parcel has not arrived, contact us promptly. We will review available delivery evidence and investigate. A delivery scan alone will not automatically result in rejection of your report.

Confirmed non-delivery, delivery errors, and damaged or incorrect products are handled under our Return and Refund Policy and applicable law.

Shipping Addresses and Changes

Please check your address carefully before placing an order, including any apartment or unit number.

If you notice an error, contact us immediately. Address changes cannot be guaranteed once fulfillment has begun and may not be possible after shipment.

Delivery problems caused by customer-supplied address errors, refusal of a correctly fulfilled delivery, or failure to collect a parcel are reviewed under our Return and Refund Policy. Any proposed reshipment cost requires your agreement.

Cancellations and Refunds

Cancellation requests, refunds, and product claims are handled under our Return and Refund Policy. If we cannot fulfill your order, we will issue a full refund to the original payment method.

Nothing in this policy limits mandatory consumer rights or remedies under applicable law.

Contact

Email: support@zoverah.store

Please include your order number when contacting us about an existing order. We aim to respond within 1–2 business days.